Elements and Performance Criteria
- Direct human resources management planning
- Direct human resource requirement analysis for projects to determine numbers and skill levels required for overall program
- Direct stakeholder assessment to establish a basis for stakeholder management within projects and overall program
- Direct responsibility assignment for project activities and tasks, and establish authorisation protocols
- Manage program organisation and staffing
- Determine resource requirements for projects in consultation with project managers and appropriate stakeholders, to establish program staffing levels, allocation to projects and required competencies
- Direct project organisation and structure to optimise alignment of individual and group competencies within projects
- Direct recruitment of staff for allocation to projects or reallocation within the organisation, within agreed delegated authority, to meet competency requirements throughout the program
- Direct project managers’ use of human resources management (HRM) methods, techniques and tools, and modify for program requirements
- Utilise organisational HRM system and HRM processes across projects
- Direct project staff performance management
- Obtain agreement on performance measurement criteria for clarity of roles and responsibilities and ongoing assessment
- Ensure systems for ongoing development and training of personnel across the program are established and implemented by project managers
- Measure individuals’ performance against agreed criteria and authorise actions to overcome shortfalls in performance and encourage career progression
- Provide overall leadership to project teams
- Manage a system of continuous improvement of staff to enhance program effectiveness
- Analyse individual and team performance and morale levels and take action where necessary
- Direct procedures for interpersonal communication, counselling and conflict resolution by project managers, and review results to maintain and promote a positive working environment
- Identify and positively manage intraorganisational and intraproject conflict to maximise achievement of program objectives
- Aggregate HRM lessons learnt for application in planning and, where appropriate, pass on information to others for consideration in strategic planning and direction